Your purchased software is perpetual, and it still works after its subscription expired. The subscription is for software product updates and support only. When it's close to your expiry date, our system sends some notification emails to remind you about the renewal. The emails contain instructions to renew your subscription. If you wish not to update, ignore the email.
All our licenses are royalty free. The licensed software can be used in:
If your desired use falls under any of these categories listed above, please get in touch with our sales team at email@example.com. We are happy to discuss your needs and see what we can do to accommodate your case.
Yes, each license has a different support package.
|License Type||Trial License||Standard License||Premium License|
|All issues addressed by Senior Support Engineers||No||Yes||Yes|
|Issue escalation to product development teams||No||No||Yes|
|Priority involvement in Beta Programs||No||Yes||Yes|
|Access to support forum||Yes||Yes||Yes|
|Access to priority support channels for quickest service||No||No||Yes|
|Unlimited Web-based requests using Support Ticket Management||Yes||Yes||Yes|
|Major version updates for 1 year||No||Yes||Yes|
|Full Product Source Code in C#||No||No||Yes|
|Validity||30 days||1 year||1 year|
The Premium License with Source Code and Priority Support is the best choice for professional developers. Below you will find the reasons why our customers prefer this licensing option:
1 Year Subscription: Your subscription includes a full year of free updates and product support. That takes advantage of the latest and greatest Ultimate products. ComponentPro has the most aggressive product roadmap releasing new products and updates 2 times per year. The subscription renewal price is only 35% of the list price of the Subscription License.
Source Code: The license provides you with full C# source code.
Priority Support Package: As a Subscription holder, you get our Priority Support Package which guarantees that your support inquiries will be answered within 12h (Mon-Fri). Please make sure you include your Order ID in your request.
The source code benefit is not available in the Standard License. If you purchase a Standard subscription, you will not be entitled to source code access. The Standard License comes with Standard Support Package - the guaranteed response time is 48h (Mon-Fri).
You can continue using the products that were licensed to you during the subscription term even after the subscription expires. In case you would like to continue to receive product updates and support, you need to renew your subscription.
Within the first 30 days, you are able to switch to another license that its price is greater or equal to the price of the original license. To proceed, please email us at firstname.lastname@example.org.
Our Developer Licenses allow 1 developer to work with the design-time product. If you purchase a license for multiple products, i.e., Ultimate Studio license, still only 1 developer would be able to use the ComponentPro tools.
The Developer Licenses are perpetual and have NO deployment limitations - they allow the use of our controls for an unlimited number of applications spanning various servers and domains. In contrast to competitive products, the ComponentPro Developer License works WITHOUT license keys, and you can be certain that you will never get a license key error.
Yes, we offer free major version product updates if your subscription has not expired.
Both the Standard and Priority support packages expire after 1 year. If you want to renew your support, you need to renew/purchase a subscription license for one of the suites. If you decide not to renew your support package, you will still be able to use the forum and KB articles, but you will not be able to take advantage of the online ticketing system or e-mail support.
The source code is available with the Premium License with Source Code and Priority Support. To note, as part of the license you will also receive source code updates during the 1-year subscription term.