• What types of credit cards do you accept?

    We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche. The advantage of using a credit card to make your payment is that your order will be processed immediately and you will be able to download the software without delay. If your CC is not mentioned in the list above, you can also choose another payment method listed above.

  • How do I obtain my credentials for my customer account and download the software?

    After placing an order you should receive 2 e-mails: one with payment information and another one with software download instructions.

    In case you do not have an active account with ComponentPro, you will also receive an email with an activation link, through which you will be able to set your password.

    The e-mail with software download instructions will be sent to the License Holder's email account specified in the order form. It will contain the license holder's login credentials and download instructions. This e-mail should arrive within 15 minutes after you placed the order.

    You will be able to download the software from Your Account. You will only need to follow the instructions in the order confirmation e-mail sent to the end-user.

    If you need any assistance, please contact our sales team at sales@componentpro.com and tell us about your problem. We will help you out immediately.

  • How can I check my upgrade options?

    We offer upgrades from a non-Subscription License to the Developer License with Subscription and Priority Support and from any product to the Ultimate Studio License. The upgrade price changes depending on how much time after your original order date you purchase your upgrade.

    Please contact sales@componentpro.com to review your upgrade options and pricing. Depending on what license you originally purchased and when you bought it, the upgrade price may differ.

  • How quickly is the software delivered?

    The software is delivered electronically and delivery time is immediate. If you have placed the order online, you will receive the order confirmation e-mail with software download instructions within minutes. You will be able to download the purchased software from Your Account.

    If you have sent us a Purchase Order, please allow 24 hours for processing.

  • How do I receive the invoice for my purchase?

    Once your order is finalized, you will receive an email receipt for the payment.

    In case you need an official PDF invoice, you can download the invoice through your account (the account under which the purchase has been made). When you login you need to go to: "Your Account" >> "Order History", and from there you will be able to download an invoice for any of your orders.

    If you need any assistance with requesting your invoice, please send an e-mail to sales@componentpro.com.

  • How do I renew my Subscription?

    Shortly before your subscription expires in a year after your purchase, we will send you an invitation to renew. We send 4 Subscription reminder e-mails (2 months, 1 month, 2 weeks and 1 week prior to expiration). In order to renew, login to Your Account and click on Renewals and Upgrades.

  • How can I place an order online?

    The fastest and easiest way to obtain a Ultimate product license is through our online store.

    • After you select a license you will be asked to review and agree to the License Agreement.
    • On the following screen you will be prompted to enter your billing information and the end-user (the person who will own and manage the license) information.
    • Finally you will be prompted to enter your payment details.
    • Within a couple of minutes after placing the order you will receive an automatic purchase confirmation letter.

    Should you need any assistance with the order placement, please do not hesitate to contact sales@componentpro.com.

  • How is the software delivered?

    The fastest and easiest way to obtain a Ultimate product license is through our online store.

    The software is delivered electronically. If you would like the physical shipment, please contact sales@componentpro.com before you place an order.

    Should you need any assistance with downloading the software, please do not hesitate to contact sales@componentpro.com.

  • What payment methods do you accept?

    As payment methods we accept the following payment methods:

    • Secure Online Credit Card.
    • Wire Transfer.
    • Phone.
    • Fax.
    • Mail / Check / Money Order.
    • Purchase Order. Please follow the instructions here.
    • Skrill (MoneyBookers).
    • Local Bank Transfer.

    Should you need any assistance with the order placement, please do not hesitate to contact (sales@componentpro.com)[mailto:sales@componentpro.com].

  • What information is stored on your servers? Do you store my credit card info?

    For regular users, we only store their emails and names. For purchasing customers, we store some additional information provided in the purchase process including address, phone, and company name. We do not store your credit card information on our servers. Neither do our ordering processors - BlueSnap and FastSpring.

  • We are a software reseller company, how can we establish a partership to sell your software to our customers?

    We do offer some discount to our resellers. To establish the partnership, please contact us at sales@componentpro.com to know more about the discount and agreements.

  • Is there any additional cost for the application deployment and distribution?

    No, your software is licensed per developer seat and royalty-free. You can deploy it to an unlimited number of servers and end-user PCs.

  • How can I upgrade to the latest version? Can you let me know the cost for the upgrade?

    You can download the latest version from our download page. During the maintenance period you can download the latest software update for free. After that period, please contact our Sales Team at sales@componentpro.com for more details.

  • We want to make a wire transfer. What currencies do you accept?

    We accept wire transfers only in US dollars. Bank account information will be included in your invoice.

  • Do you work with resellers?

    Yes, we do. If you would like to place an order through one of our resellers, please visit our Resellers page for more information.

  • Do you offer refunds?

    We are very proud that only a few customers have requested a refund because we provide a quality experience:

    • Our trials are fully functional
    • Our trial license includes thirty days of free Technical Support, so you can contact our technical support team
    • Our products are well-documented and they are supplemented with a vibrant, active on-line community

    If for some reason you are not satisfied, you may cancel your order within 45 days of the purchase and receive a full refund. To cancel an order, please e-mail us at sales@componentpro.com with the reason(s) why you are requesting a refund, and a member of our team shall respond promptly to your inquiry.

  • What is VAT ID and where do I enter it?

    Private customers from EU member states must pay VAT on purchases of electronically-delivered products. If your company resides in the European Union and has a valid VAT ID, please enter this information in the VAT ID field of the online order form. If you do not enter a VAT ID, you will be recognized as a private customer and the VAT rate for your country will be added to the basic price of the software. Corporate and/or private customers from USA and other non-EU countries are NOT affected by this regulation.